Growthink’s Customer Support Center

 

Welcome to Growthink’s Customer Support Center

 

We are Eager to Help

If you have questions about a charge related to your Ultimate Business Plan Template, Growthink’s Insider Circle Membership, Expert Market Research service, or any Growthink product, please email us at [email protected] or fill out our contact form here.

 

Frequently Asked Questions

Here are answers to some of the questions we hear most often from our customers:

 

Accessing Your Ultimate Business Plan Template

How do I download the Ultimate Business Plan Template?

Step 1: On the top of the Member’s Area home page, you will see the download links for the Ultimate Business Plan Template and Ultimate Financial Model. All you need to do is click on these links with your RIGHT mouse button.

Step 2: Once you click on the first link with your RIGHT mouse button, you’ll see a menu open up on your screen.

If you have Internet Explorer you are going to choose “Save Target As…” to download the file to your desktop. (If you have Firefox you choose “Save Link As…”

Step 3: Once you select “Save Target As…” or “Save Link As..” and click on it with your left mouse button, a download screen will come up asking you where you want to save the file to on your computer.

Step 4: Click the “Save” button with your left mouse button and the download will start automatically.

Step 5: Repeat for the Ultimate Financial Model

Note: You should save the files to your “Desktop” or another folder you can easily find. Make sure you save both files to the same folder so that you can link them successfully. Once you have downloaded the files, just go to your desktop or the folder you save it to and double click the file to open it.

Is your product compatible with Mac Computers?

Yes, the template is compatible with any computer that has Microsoft Office, specifically Microsoft Word and Microsoft Excel.

What if I don’t have Microsoft Word and Microsoft Excel?

If you do not have one of these programs, there are free alternatives including OpenOffice and LibreOffice (http://www.libreoffice.org/). While we only provide support for Microsoft Office (where we guarantee compatibility), many entrepreneurs have been able to complete the Ultimate Business Plan Template with these free program solutions as well.

Will the Ultimate Business Plan Template arrive by mail?

All of our products are digital. You will receive an email with links to download your template so that you can get started immediately. If you do not receive that email, please contact customer service at 800-810-7068

 

Using Your Ultimate Business Plan Template

The charts in my Business Plan Template are not updating correctly

Please make sure you have the Ultimate Financial Model spreadsheet (.xls) downloaded/saved in the same folder as the Ultimate Business Plan Template (.doc). Next, check to make sure the Word document is correctly linked to the excel document by right-clicking one of the charts. Choose “Linked Worksheet Object” then choose “Links…” Please point the links to the location of the Ultimate Financial Model as necessary to restore the connection between the files.

I’m having trouble with the Market Research section of my business plan. What do I do?

Please contact customer service at [email protected] or 800-810-7068 to learn more about our Expert Market Research Delivered service, where our team of consultants create your market research section for you.

I don’t have time to finish the Business Plan Template. Is there anyone who can assist me?

Yes. We have a team of business plan writing experts, who’ve written thousands of successful business plans. To speak with a consultant today to see how we can help you with your business, please visit: https://www.growthink.com/businessplan and call the number on that page or fill out the contact form.

I could use some professional assistance with my business. Can you help?

We have an excellent consulting team that can assist you. Visit: http://www.growthink.com/services for more information on Growthink’s consulting services.

How important is it that I fill out every section of the Ultimate Business Plan Template?

We’ve designed our template to match best practices for those looking to raise capital with their business plan. As such, if you will be submitting your plan to a bank or other potential investor, it’s important to be as comprehensive as possible to address the most common questions. That said, if your plan is an internal document, fill out the parts of the Ultimate Business Plan Template that are most important to you, your team, and your business.

 

Billing/ Account Questions

I think I’ve been charged twice for the Ultimate Business Plan Template. What happened?

Don’t worry you weren’t charged twice. Most likely, you are seeing a charge for your Growthink’s Insider Circle membership, for which you signed up for a trial membership when you purchased the Ultimate Business Plan Template. If you have more questions regarding memberships please contact customer service at 800-810-7068.

Why was I charged again this month?

At the time of your purchase you opted into either our Growthink University or Growthink’s Insider Circle membership program. Or you purchased a product that had a payment plan option. Please contact customer service at 800-810-7068 for more information regarding your account.

How do I cancel my membership to Growthink’s Insider Circle?

Please call customer service at 800-810-7068 to cancel your membership.

Was the Ultimate Business Plan Template a one-time charge? Will I be billed again?

Our Ultimate Business Plan Template is a one-time charge. Please be sure to double-check your purchase summary (which was emailed immediately after your purchase) for other products or subscriptions you may have purchased.

 

Additional Questions

Did I just miss a call from Growthink?

If you’ve just purchased the template then you may have missed a thank you call from Dave. If you have purchased Expert Market Research Delivered or another Growthink service, there is a chance you missed a call from one of our consultants. Please be sure to check your inbox for an email from your consultant. If you would like to schedule a time to speak with a consultant please call customer service at 800-810-7068.

Does Growthink offer business coaching?

Yes, we offer many coaching options from virtual coaching via Growthink’s Insider Circle to more customized solutions. Please reach out to Megan Grass, [email protected] for more information on how we can assist you.

I signed up for a trial of Growthink’s Insider Circle – how do I learn more about the program?

Growthink’s Insider Circle is a program designed to help entrepreneurs grow multi-million dollar businesses. With a focus on implementing systems in your business that will streamline your growth, the program offers a monthly newsletter and coaching calls, weekly e-classes, as well as a private online group where you can speak with Dave, members of the Growthink team, and your fellow entrepreneurs. The day after your purchase, you will receive an email with your login credentials, so you can explore Growthink’s Insider Circle more thoroughly. You have 30 days from the date of your purchase to explore the program before your first monthly charge.

This Business Plan Template is great – but now I need money for my business. What should I do?

We encourage you to check out Growthink’s Truth About Funding program, which will explain the basic ins and outs of the capital raising process. If you’ve already decided which type of capital you are looking for to fund your business, use these resources to improve your success:
Angel Investor Funding Formula,
Crowdfunding Formula

Venture Capital Pitch Formula

I purchased your Expert Market Research Delivered service and have not yet heard from my consultant. What should I do?

Please review your inbox as you should be receiving an email introduction from your consultant. If you have not received this email please contact Melanie Clark, [email protected] or call customer service at 800-810-7068.
 
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