Growthink’s Customer Support Center

Written by Dave Lavinsky

Welcome to Growthink’s Customer Support Center

We are Eager to Help

If you have questions about your Ultimate Business Plan Template, Growthink’s Insider Circle Membership, Expert Market Research service, or any Growthink product, please email us at

Frequently Asked Questions

Here are answers to some of the questions we hear most often from our customers:

Accessing Your Ultimate Business Plan Template

Step 1: On the top of the Member’s Area home page (in your email receipt, you received a link to that page), you will see the download links for the Ultimate Business Plan Template and Ultimate Financial Model. All you need to do is click on these links with your RIGHT mouse button.

Step 2: Once you click on the first link with your RIGHT mouse button, you’ll see a menu open up on your screen.

If you have Internet Explorer you are going to choose “Save Target As…” to download the file to your desktop. (If you have Firefox you choose “Save Link As…”

Step 3: Once you select “Save Target As…” or “Save Link As..” and click on it with your left mouse button, a download screen will come up asking you where you want to save the file to on your computer.

Step 4: Click the “Save” button with your left mouse button and the download will start automatically.

Step 5: Repeat for the Ultimate Financial Model

Note: You should save the files to your “Desktop” or another folder you can easily find. Make sure you save both files to the same folder so that you can link them successfully. Once you have downloaded the files, just go to your desktop or the folder you save it to and double click the file to open it.

Yes, the template is compatible with any computer that has Microsoft Office, specifically Microsoft Word and Microsoft Excel.

If you do not have one of these programs, there are free alternatives including OpenOffice and LibreOffice ( While we only provide support for Microsoft Office (where we guarantee compatibility), many entrepreneurs have been able to complete the Ultimate Business Plan Template with these free program solutions as well.

All of our products are digital. You will receive an email with links to download your template so that you can get started immediately. If you do not receive that email, please contact customer service at 800-810-7068

Using Your Ultimate Business Plan Template

Please make sure you have the Ultimate Financial Model spreadsheet (.xls) downloaded/saved in the same folder as the Ultimate Business Plan Template (.doc). Next, check to make sure the Word document is correctly linked to the excel document by right-clicking one of the charts. Choose “Linked Worksheet Object” then choose “Links…” Please point the links to the location of the Ultimate Financial Model as necessary to restore the connection between the files.

Please contact customer service at or 800-810-7068 to learn more about our Expert Market Research Delivered service, where our team of consultants create your market research section for you.

Yes. We have a team of business plan writing experts, who’ve written thousands of successful business plans. To speak with a consultant today to see how we can help you with your business, please visit: and call the number on that page or fill out the contact form.

Billing/ Account Questions

Please call customer service at 800-810-7068 to cancel your membership.

Our Ultimate Business Plan Template is a one-time charge. Please be sure to double-check your purchase summary (which was emailed immediately after your purchase) for other products or subscriptions you may have purchased.

Additional Questions

We encourage you to check out Growthink’s Truth About Funding program, which will explain the basic ins and outs of the capital raising process. If you’ve already decided which type of capital you are looking for to fund your business, use these resources to improve your success:
Angel Investor Funding Formula
Crowdfunding Formula
Venture Capital Pitch Formula

Please review your inbox as you should be receiving an email introduction from your consultant. If you have not received this email please contact customer service at or call 800-810-7068.

Yes! You can purchase the Expert Market Research directly via this link:
We also have a library of other products to help you start and grow your business:

Growthink’s Insider Circle is a program designed to help entrepreneurs grow multi-million dollar businesses. With a focus on implementing systems in your business that will streamline your growth, the program offers a monthly newsletter and coaching calls, weekly e-classes, as well as a private online group where you can speak with Dave, members of the Growthink team, and your fellow entrepreneurs. The day after your purchase, you will receive an email with your login credentials, so you can explore Growthink’s Insider Circle more thoroughly. You have 30 days from the date of your purchase to explore the program before your first monthly charge.

Please contact customer service at or 800-810-7068 for any additional questions.