How To Write a Laundromat Marketing Plan + Template & Examples

Written by Dave Lavinsky

laundromat marketing plan

In this article, we will describe what should be included in each component of your marketing plan and provide some marketing strategies that can help you generate leads, build credibility, and strengthen the brand of your laundromat.

What is a Marketing Plan for a Laundromat?

A laundromat marketing plan is a written document that outlines the specific actions you’ll take to generate leads, convert prospects into customers, and retain customers over time. This document is a crucial component of your larger laundromat business plan, as it details how you’ll attract and retain customers.

Your marketing plan should be built around your unique selling proposition (USP), which is the one thing that sets you apart from other laundromat businesses in your market. From there, you’ll need to develop targeted marketing campaigns, create compelling offers, and craft a promotions strategy that will reach your ideal customers.

For example, your USP might be that your laundromat offers free WiFi, or has the latest high-efficiency washers and dryers. Whatever it is, make sure it’s a clear and compelling reason for people to choose your business over others.

Once you have all of the pieces in place, you’ll need to track your progress and adjust your plan accordingly. The best way to do this is to set measurable goals and track your results regularly.

Why You Need a Laundromat Marketing Plan?

There are many reasons why you need a marketing plan to start your laundromat. First and foremost, it will help you focus your efforts and ensure that you’re making the best use of your time and money.

With a well-crafted marketing plan in place, you’ll be able to track your progress and make necessary adjustments along the way. This will help you fine-tune your marketing efforts and eventually achieve the results you’re looking for.

In addition, a marketing plan will also give you a written record of your marketing activities. This can come in handy if you ever need to justify your marketing expenditures or demonstrate your return on investment.

Finally, a marketing plan can help you avoid common mistakes that many laundromat businesses make. By taking the time to develop a comprehensive marketing plan, you’ll be in a much better position to avoid these pitfalls and set yourself up for success.

Marketing Plan Basics

A typical marketing plan includes the following components:

  1. Executive Summary
  2. Target Market Segments
  3. Unique Selling Proposition (USP)
  4. Pricing and Positioning Strategy
  5. Offers
  6. Marketing Materials
  7. Promotions Strategy
  8. Digital Marketing Plan
  9. Conversion, Referral, and Retention Strategy
  10. Financial Projections

How to Write a Laundromat Marketing Plan

Executive Summary

The first section of your laundromat marketing plan should be written as the final section of your marketing plan.

In two or three pages, summarize all of the information you have presented in the other sections and include a summary version of any graphs or charts you have included.

You should also include your marketing goals, objectives, and success metrics for the first year of operations.

Target Market Segments

Begin by dividing your potential customers into segments based on their demographics, geography, lifestyle, behavior, or any other factors that are relevant to your organization’s cause. Be sure to explain how you determined these target market segments.

For example, a laundromat business that specializes in serving college students might divide its target market into segments based on the proximity to universities, average student income, and laundry habits.

Once you have identified your target market segments, you’ll need to create buyer personas for each one. A buyer persona is a fictional character that represents a specific type of customer that you’re trying to reach.

When creating buyer personas, be sure to include detailed information about their demographics, behaviors, needs, and goals. This will help you develop targeted marketing campaigns that are more likely to resonate with each segment.

Unique Selling Proposition (USP)

Your USP is the one thing that sets you apart from other laundromat businesses in your market. It’s what makes you unique and it’s what will make prospective customers want to do business with you.

To develop your USP, start by brainstorming a list of all the things that make your laundromat business unique. Then, narrow down this list to the one or two things that are most important to your target market segments.

Pricing and Positioning Strategy

This section should cover your pricing strategy, how you determine pricing, and what sets your prices apart from those of competitors. If there are specific circumstances that might affect your pricing strategy for certain types of customers or in certain market conditions, be sure to mention them here.

For example, a laundromat business that offers a loyalty program or discounts for students, seniors, or military personnel would include this information in their pricing and positioning strategy.

You should also include your positioning strategy in this section. Positioning is how you want your laundromat business to be perceived by potential customers. For example, you might position yourself as the most modern and technologically advanced laundromat in your area.

To develop your positioning strategy, start by thinking about the things that are most important to your target market segments. What needs do they have that you can address? What are their pain points? How can you position your business as the best choice to meet their needs?


Describe your company’s products and services in this section. Include any special offers, seasonal promotions, or plans to expand into new goods or services in the future. You will also want to include information about prices, discounts for bulk purchases, payment options, how frequently you offer sales, etc.

For example, laundromat businesses might offer free detergent with every wash, referral discounts, or a special rate for washing large items like comforters and rugs.

Marketing Materials

In this section, you’ll want to include information about the marketing materials you use to promote your business. This might include your website, brochures, business cards, email newsletters, and social media accounts.

You should also include information about how often you update your marketing materials and what kinds of content you include in them. For example, laundromat businesses might use their website to showcase their facilities, services, and special offers.

Promotions Strategy

Your promotions strategy should detail how you plan to generate interest in your products and services. This might include trade shows, webinars, speaking engagements, press releases, or social media campaigns.

You should also include information about how often you run promotions and what kind of marketing budget you have for them. For example, a laundromat business might run a special promotion to attract new customers during slow seasons.

Digital Marketing Plan

In this section, you’ll want to detail your plans for reaching potential customers online. For a comprehensive digital marketing strategy, you should include search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, and email marketing.

You should also include information about how often you’ll update your website, blog, and social media accounts. For example, a laundromat might commit to posting two blog articles per week and updating its social media accounts daily.

Conversion, Referral, and Retention Strategy

Your conversion, referral, and retention strategy should detail how you plan to turn potential customers into paying customers and keep them coming back for more.

This might include:

  • Offering incentives for referrals
  • Implementing a loyalty program
  • Providing exceptional customer service
  • Regularly updating and maintaining your facilities to keep customers coming back

Finally, it might include a loyalty program or other perks to thank your most loyal customers and keep them coming back.

Financial Projections

In this section, you should include your plans for generating revenue and growing your laundromat business. This might include information about your target customers, pricing strategy, distribution strategy, and promotions strategy. They should also include your laundromat startup costs.

You should also include financial statements for your laundromat business such as your income statement, balance sheet, and cash flow statement.

Common Marketing Strategies for a Laundromat Business

Although every laundromat business will need to develop a marketing plan that meets its own unique needs, here are some common strategies you may choose to implement.

  • Local advertising: This could include print ads in local newspapers, flyers, and direct mail campaigns.
  • Online marketing: As mentioned above, this might include SEO, PPC advertising, social media marketing, and email marketing.
  • Partnerships/Referrals: Develop relationships with other businesses in your area to refer customers to each other. For example, you might partner with a dry cleaning business or apartment complex to offer discounts or special promotions.
  • Community involvement: Participate in community events, sponsor local sports teams, or donate services to charity auctions. This will help you build brand awareness and show your commitment to the community.
  • Customer retention strategies: As mentioned in the conversion, referral, and retention strategy section, offering incentives for referrals and implementing a loyalty program can help you retain customers and encourage them to spread the word about your business.
  • Online reviews: Encourage satisfied customers to leave positive reviews on popular review sites like Google, Yelp, or Facebook. This can help attract new customers and build credibility for your laundromat business.
  • Word-of-mouth marketing: Happy customers are often the best marketing tool. Encourage them to spread the word about your business through word-of-mouth, and make sure to provide exceptional customer service to keep them coming back.

The marketing strategy that you choose will strictly depend on the ideal customer and where you are most likely to reach them.

Sample Marketing Plan for a Laundromat Business

Example – Suds and Duds Wash House

Executive Summary

In summary, Suds and Duds Wash House offers a modern and sustainable laundry solution for customers in New York City. Our comprehensive marketing strategy includes online advertising, print materials, email marketing, local partnerships, and a strong digital presence to reach our target market. We prioritize providing exceptional service and value to our customers while also promoting sustainability through eco-friendly initiatives. With a projected growth of 20% in revenue and a focus on customer acquisition, retention, and cost reduction, Suds and Duds Wash House is poised for success in the competitive laundry industry. So, we hope to continue providing convenient and sustainable laundry services for our customers while also making a positive impact on the environment.

Target Market Segments

  • Busy professionals: These individuals have hectic schedules and limited time to do their laundry.
  • Students: College students living in apartments or dorms often don’t have access to laundry facilities and can benefit from using a laundromat.
  • Families: Parents juggling multiple tasks may not have enough time to do their laundry at home and may prefer a reliable laundromat service.
  • Environmentally-conscious individuals: Customers who prioritize using eco-friendly products and supporting businesses with sustainable practices.
  • Tourists: Visitors to New York City who need access to laundry facilities during their stay.
  • Seniors: Retirees or seniors living in apartments without in-unit laundry may find a laundromat convenient for their needs.
  • Business travelers: Professionals traveling for work who need a quick and efficient laundry service while on the go.
  • Age range: 18 and above
  • Gender: All genders
  • Income level: Middle to high income earners
  • Education level: High school diploma or higher education
  • Busy lifestyle with limited time for household tasks like laundry.
  • Value convenience and efficiency.
  • Want a reliable and high-quality laundry service.
  • Care about the environment and prefer eco-friendly options.
  • Willing to pay for convenience and exceptional service.

Unique Selling Proposition (USP)

Suds and Duds Wash House offers a premium, eco-friendly laundry experience in New York City, featuring top facilities and exceptional service. Designed for busy individuals, our location provides convenience with amenities like free Wi-Fi and TV. We’re committed to sustainability, standing out as the go-to for those who value environmental responsibility. Experience the difference with us, where you’ll leave with clean clothes and a smile. Visit us for the best laundry experience in the city, backed by state-of-the-art technology and customer-focused practices.

Pricing and Positioning Strategy

Suds and Duds Wash House is positioned as a premium, eco-friendly laundry service in New York City. Our pricing strategy reflects this positioning, offering competitive rates for our high-quality services. We also offer additional discounts and promotions to attract new customers and retain loyal ones. Our goal is to provide value for money while ensuring that our customers receive exceptional service every time they visit us. We also offer pick-up and delivery services for added convenience, with competitive pricing in line with our positioning as a premium laundry service.

Distribution Strategy

Suds and Duds Wash House is easily accessible to our target market through our prime location in the heart of New York City. We also offer online booking options for added convenience, allowing customers to schedule their laundry services ahead of time. Our pick-up and delivery services further expand our distribution reach, catering to busy professionals and tourists who may not be able to visit our physical location. We also have a strong social media presence, utilizing platforms like Instagram and Facebook to reach potential customers and engage with our current ones.


Suds and Duds Wash House offers a variety of promotions and discounts to attract new customers and retain loyal ones. These include:

  • First-time customer discount: New customers can enjoy a percentage off their first laundry service with us.
  • Referral program: Customers who refer friends or family to Suds and Duds Wash House will receive a discount on their next laundry service.
  • Loyalty program: Customers who regularly use our services can earn points that can be redeemed for discounts or free services.
  • Special deals and packages: We offer seasonal promotions, such as discounts during holidays or bundle deals for larger loads of laundry. Overall, our offers are designed to add value to our customers’ experience while also promoting loyalty and repeat business.

Marketing Materials

To effectively reach our target market, we utilize various marketing materials and strategies, including:

  • Online advertising: We use social media platforms like Instagram and Facebook to promote our services and engage with potential customers.
  • Print materials: We have flyers, brochures, and business cards that we distribute in the local community to raise awareness about our laundromat.
  • Referral cards: We provide customers with referral cards to share with friends and family, offering discounts for both the referrer and the referred.
  • Email marketing: We have an email list where we send out promotions, discounts, and updates about our services to our subscribers.
  • Local partnerships: We collaborate with local businesses in the community to offer discounts and cross-promote our services.

Promotions Strategy

Our promotions strategy is centered around offering value and convenience to our customers while also promoting sustainability. We use a mix of online and offline promotions to reach our target market, including social media advertising, email marketing, and local partnerships. By utilizing various channels, we aim to increase brand awareness and attract new customers while retaining loyal ones through discounts and rewards programs. Our promotions also focus on highlighting our environmentally-friendly practices, appealing to the growing number of individuals who prioritize eco-conscious options. Overall, our goal is to provide a seamless and enjoyable experience for our customers while also promoting sustainability and social responsibility.

Digital Marketing Plan

Our digital marketing plan is aimed at reaching our target market through various online channels, including social media, email marketing, and search engine optimization (SEO). Our strategy includes:

  • Social media advertising: We utilize platforms like Instagram and Facebook to create targeted ads that reach potential customers in our local area.
  • Email marketing: We have an email list where we send out promotions and updates to our subscribers, keeping them informed about our services.
  • SEO optimization: We optimize our website with relevant keywords and phrases to appear in search engine results when potential customers search for laundry services in New York City.
  • Online booking options: Our website allows customers to book their laundry services online, providing added convenience and a seamless user experience.
  • Engaging with customers: We actively engage with our customers on social media, responding to comments and reviews to build a strong online presence and foster customer loyalty.

Conversion, Referral, and Retention Strategy

Our conversion, referral, and retention strategy is focused on providing exceptional service and value to our customers while also promoting customer loyalty. Our goal is to turn first-time customers into repeat ones, as well as encourage referrals through word-of-mouth marketing.

To achieve this, we have the following strategies in place:

  • Exceptional service: We prioritize providing high-quality services and ensuring customer satisfaction with every visit.
  • Rewards program: Our loyalty program rewards customers who regularly use our services, encouraging them to continue using Suds and Duds Wash House for their laundry needs.
  • Referral program: Customers who refer friends or family to our laundromat will receive discounts on their next service, promoting word-of-mouth marketing and new customer acquisition.

Financial Projections

Projected fiscal growth for Suds and Duds Wash House is promising, with an expected increase in revenue of 20% in the next fiscal year, leveraging our comprehensive marketing and retention strategies. Our financial plan anticipates a 15% rise in new customer acquisition, aided by our digital marketing efforts, and a 25% improvement in customer retention as a result of our robust loyalty and referral programs.

We plan to reinvest 10% of our profits into eco-friendly initiatives, aligning with our sustainability mission and potentially saving up to 5% in operational costs through more efficient resource use. Additionally, we forecast a steady decrease in customer acquisition costs by approximately 8% as our brand recognition and word-of-mouth referrals increase, thereby improving our overall profit margins.

Marketing Objectives:
  • Increase new customer acquisition by 15% through targeted online advertising and promotions.
  • Improve customer retention by 25% through rewards, referrals, and exceptional service.
  • Reduce operational costs by implementing eco-friendly initiatives.
  • Reinforce brand recognition through active engagement on social media and local partnerships.


Free Laundromat Business Plan Example PDF

Download our laundromat business plan pdf here. This is a free laundromat business plan example to help you get started on your own laundromat plan.

How to Finish Your Laundromat Marketing Plan in 1 Day!

Don’t you wish there was a faster, easier way to finish your marketing plan?

With Growthink’s Ultimate Marketing Plan Template you can finish your plan in just 8 hours or less!

Click here to finish your marketing plan today.