“The golden rule for every businessman is this: Put yourself in your customer’s place.”
~ Orsin Swett Marden
Satisfied customers are the key to your success. If you can’t satisfy customers, you will fail.
They say it takes one dissatisfied customer to undo the good that nine happy ones provide by spreading the word about their experience with you friend-to-friend or in online reviews.
You can satisfy your customers on the front end (at or immediately after the time of the first sale) by making the sales and delivery process smooth and seamless, by reducing the customer’s participation or steps required to use the product, by managing their expectations so that what they get is exactly what they were promised, and of course with spectacular customer service and support.
In addition to providing a great experience as just specified, the product or service you deliver them should be high quality and fully satisfy them.
Do you have the right plan?
The right strategic plan for your business includes:
1) the best strategy to follow
2) a written roadmap so there’s no confusion as to what your team needs to accomplish and when
In no time, you’ll have a strong plan to follow so your company wins.
Why play the game of entrepreneurship if you’re not going to win?
Today’s Question: Which legal term describes a brand name that has become synonymous with a particular class of products, whose examples include Scotch Tape, Frisbee, Xerox and Band-Aid?
Previous Question: How many pots of coffee does 7-Eleven brew every day?
Answer: 7-Eleven sells 10,000 pots of coffee per hour—every hour, every day.
In order to keep it fresh around the clock, they brew it every hour whether it’s all consumed or not.
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