“Your most unhappy customers are your greatest source of learning.”
~ Bill Gates
Use the FedEx Test below to improve your business:
- Is work delivered on time? Delivering packages on time is one of the most important elements in the success FedEx has enjoyed. When work is promised on a given deadline, customers and clients are relying on that promise.
- Is the quality consistent? Customers need to know that a company will always produce the same quality of work. It is imperative that quality be a main focus of any business.
- Is improvement ongoing? Every business can be improved. Redundancies can be consolidated, procedures can be simplified and processes can be refined.
- What do the customers think? The best barometer of success and satisfaction is your customers. If a business is not listening to its customers then all improvements are simply theoretical.
Writing a business plan? Use this template…
Over the past 20 years, literally hundreds of thousands of entrepreneurs, executives and business owners have come to me for help on their business plans.
Well over 100,000 of them have used my business plan template to quickly and expertly complete their business plans.
And they’ve collectively raised billions of dollars and have gone on to build some pretty incredible companies.
Today’s Question: What famous statesman sold 18 canvases to Hallmark for reproduction on greeting cards?
Previous Question: What do the founding of Mercedes Benz and Wendy’s have in common?
Answer: Both companies were named after the founder’s daughter.
New ventures are often considered the entrepreneur’s baby. That’s because they must nurture them and work hard to help them grow. Maybe naming these ventures after their daughters gave these entrepreneurs extra incentive to make sure they blossomed.
Do whatever you need to do to give yourself the extra incentive to succeed. Why are you an entrepreneur? Who or what are you doing it for? Answering those questions, and thinking about your answers, will increase your drive to succeed.
Join our Tip of the Day
To get Growthink’s Tip of the Day delivered to your email inbox, enter your information below: