There are several reasons why you’d want to build systems and processes in your business. The main ones are: 1. Precision and consistency. By having

I recently attended a presentation by a business systems specialist. That’s someone who builds systems and processes for businesses so they run smoothly. The system

A few months ago a Dunkin Donuts opened up less than a quarter mile from our office. Not good. I mean, do we really need

In today’s business environment, you absolutely must outsource to stay competitive. No, I’m not talking about outsourcing your core competencies. But I am talking about

You’ve probably heard the term “a level playing field” which refers to a scenario where everyone has an equal chance of winning. For example, the

A couple of years ago, a colleague of mine told me the following story. Is it true? Maybe. But even it it’s not, it illustrates

I hate to admit it, but I’m a bit of a dork. You see, I did really well in school, so I guess I could

In many franchise businesses you can see the same hamburger or service turn out the same carefully-designed way, regardless of location or the employees doing

Accountability has been a buzzword in the business world for some time. Unfortunately, most of us have a negative association with the word. We often

I find it amazing how many entrepreneurs and business owners get burned by thinking about things incorrectly. Here’s an example from a recent conversation I