Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.
Direct competitors are other massage therapy businesses.
Indirect competitors are other options that customers have to purchase from that aren’t direct competitors. This includes spas, chiropractor’s, gyms and health clubs. You need to mention such competition to show you understand that not everyone looking for a massage, will utilize a massage therapy business.
With regards to direct competition, you want to detail the other massage therapy businesses with which you compete. Most likely, your direct competitors will be massage therapy businesses located very close to your location.
For each such competitor, provide an overview of their businesses and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as:
- What types of customers do they serve?
- What types of services do they offer?
- What is their pricing (premium, low, etc.)?
- What are they good at?
- What are their weaknesses?
With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.
The final part of your competitive analysis section is to document your areas of competitive advantage. For example:
- Will you provide superior services?
- Will you provide services that your competitors don’t offer?
- Will you make it easier or faster for customers to engage your services?
- Will you provide better customer service?
- Will you offer better pricing?
Think about ways you will outperform your competition and document them in this section of your plan.