Written by Jay Turo on Monday, October 10, 2011
Like so many, when I heard that Steve Jobs had died, I was both greatly saddened and worried for how the heck were the rest of us going to get by without him.
And isn't that the ultimate compliment?
For in addition to bringing so much beauty and joy into the world and to creating one of the most admired and profitable companies of all time, Steve Jobs was one of the few leaders in this incredibly complex global business world of ours who really seemed to know what he was doing.
Didn’t he have that supremely important sense of how to design, market, and deliver products and services that we all really wanted?
And in his greatest trick of them all, didn’t he and Apple really give us products and services that we then found out that we really needed as well?
Steve Jobs' ability to do this again and again in the "TED" industries that so define our modern world - technology, entertainment, and design - make him if not the greatest businessman in history, then certainly in that so rarified conversation.
Now the challenge for the rest of us is to a) create market and societal conditions so that the next Steve Jobs is as likely to happen as possible and then b) to find and back him or her with every penny we've got.
Let’s leave a) to the sociologists and focus ourselves on b), or How to identify the right entrepreneurs to back.
Ok, say it: Identifying the next Steve Jobs is an absurd and impossible undertaking. Statistically speaking, it is way too needle in a haystack.
But if Steve Jobs ever let statistics decide for him, he would not have accomplished 1/1000 of everything he did.
No, as opposed to statistics, let's evaluate three meta-themes that embody much of the “Steve Jobs way:”
#1. Have a maniacally consumer-centric vision and approach;
#2. Be confident and even arrogant enough to believe that you can play and win in big, global markets;, and
#3. Be a great organization-builder.
For better or for worse, #1 and #2 above fall into the category of “you know it when you see it.”
So for our purposes here, let's focus on Steve Jobs as an organization-builder – arguably both the most under-rated and important part of his legacy.
Steve Jobs as an organization-builder can be best summed up by Robert Pirsig’s famous definition of quality as being "the result of care."
Wasn’t everything about Steve Jobs the result of care?
The way he meticulously prepared for presentations.
How involved he was in Apple's recruiting processes - personally conducting thousands of hiring interviews.
And, of course, his famously exacting design standards and his exhortations to Apple's engineers to do their best work.
And then go and to do better work still.
While times and products and markets and strategies radically changed over his long and storied career, his paying attention, his caring, did not.
So in the entrepreneurs we choose to back, let’s look for this caring above all else.
It is a good for its own sake.
And oh yes, when Steve Jobs returned to Apple in 1997 its stock was trading at $3/share.
Written by Jay Turo on Monday, October 3, 2011
"If you grow up in the suburbs of anywhere, a dream like this seems kind of vaguely ludicrous and completely unattainable. But this moment is directly connected to those childhood imaginings. And for anybody who's on the downside of advantage, and relying purely on courage, it's possible."
- Russell Crowe, Academy Award acceptance speech (2001)
Last week, I had the unique pleasure of attending my first parent-teacher conference for my five-year-old son, Jay Jay.
As any parent can attest, it was touching on many levels, and sitting in my little boy's classroom brought me pleasantly back to my early school days so long ago.
And as I looked at the artwork on the classroom wall, where the children, as they have done since time immemorial, had painted pictures of who they were going to be when they grew up - firemen and astronauts and princesses and super heroes - it struck me in a whole new way where the wellspring of the entrepreneurial spirit truly lies.
For our children - with their infinite enthusiasms and imaginations, their unwillingness to accept no for an answer, their so natural proclivity to dream very, very big - aren't they who we strive to be when we embark on a new project, start a new company?
Now, you may say that innocence and idealism is all well and good, but in the hard and tough world of global business let's put our childish ways aside.
Let's accept limits.
Let's quote statistics - heck, isn't it great to quote statistics?
Especially those that show how long the odds really are.
With, of course, the unspoken being why even bother to try?
But sitting in little Jay Jay’s class and imbibing his upward-looking world of "Why not?” and even better his world of “Why not me?” I don't think so.
No, in the entrepreneurs I choose to back, I’ll take Jay Jay’s take on things.
I want men and women that dream and act big.
Ones that make the businesses they are building, the projects they are working on, the most important things in the whole wide world.
And golly – you either chip in to help or just get out of the way.
And you know what else? When these entrepreneurs come to me and my firm with their big, crazy dreams, ideas and plans and visions, I'm not going to quote statistics back to them.
And if I do, only to make the point that they are not going to end up a statistic if I have anything to say about it.
Because just like it is not the right thing to do to tell a five-year-old that in all likelihood they're not going to grow up to be that fireman, that astronaut, or a princess, or a super hero, so it is also not the right thing to tell an entrepreneur of any age that they are destined to fail, that they have no shot.
No, our duty is to meet them where they are, to dance in the possible, to dream with them of a better world, and their very important part in bringing that world to be.
And if that dream never comes - and does it ever really just as we dream it?
Well, that is just fine, too.
Because, like my little boy Jay Jay’s, our futures will be different from how we dream them.
But it is only by honoring that space of childhood imaginings does anything truly great come to pass.
Written by Jay Turo on Monday, September 26, 2011
Healthcare makes up a full 20 percent of the American economy.
Accordingly, small changes in regulations or technology create massive opportunities.
Today, billions of healthcare spending is moving to a handful of new companies because of a single new technology: Genetic Diagnostics.
In the past 24 months, the cost of genetic testing has dropped dramatically, and the diagnostic business is booming.
Nearly all the traditional drug and healthcare companies are unprepared for this transition, and will see their businesses disrupted.
Why? Well, genetic diagnostics – when done right – offers a revolutionary value proposition.
Genomic information can indicate your susceptibility to diseases including cancer, diabetes, and cystic fibrosis.
And not only can genetic tests predict disease, they can also predict the effectiveness of common drug treatments, including pain and diabetes medications, and treatments for obesity and hypertension.
Quite simply, doctors, clinics, hospitals, patients, and diagnostic labs need genetic tests to make major healthcare decisions for patients.
And the companies – many of them still in their startup and early, emerging growth phases - that create, distribute, and conduct these tests are having rocket ship growth.
Written by Jay Turo on Tuesday, September 20, 2011
The news that Congress is seriously considering major re-writes of the painfully anachronistic rules on small securities offerings could just be the straw that breaks the back of this now 12 year equity investing return drought.
Two bills currently being considered in Congress – the Entrepreneur Access to Capital Act and the Access to Capital for Job Creators Act – shows that Washington is finally starting to grasp the chasm that separates the financial services industry as embodied in soulless and too big to understand banking institutions, and the action hero worlds of emerging company entrepreneurs and the investors that back them.
And that our fair regulators have at least an implicit understanding that very real (and real time) reputation and compliance checks and balances of our always on, always connected, online world is just better than the Feds’ analog and antiquated regulatory regime.
Heck, even consideration of these bills is a welcome sign that a consensus has formed that out-of-date and ineffective regulations - far more so than taxes - are the worst inhibitors of job growth and economic vitality.
How so? Well, the proposed bills would update core aspects of the securities laws – most of which were written in the 1930’s - to reflect how 21st Century business is actually done.
As in over e-mail. With relationships initiated, cultivated and maintained online.
They would exempt companies looking to raise $5 million or less from standard SEC filing requirements and lighten the virtually impossible to follow rules on utilizing social networking and other Internet-based communications to market offerings.
As a patriotic American, I say "hooray."
As an angel investor, I say “how can I get in on the fun!”
If these bills pass, I would predict that the value of all private companies would jump at least 10% simply because their pathways to liquidity would be far, far less.
Now attaining liquidity is almost always only possible via either a rare and difficult whole company sale or a public offering.
In contrast, these bills would remove many of the regulatory shackles that prevent secondary markets powered by inexpensive online deal syndication and transaction tools like Profounder, SecondMarket, and Prosper.com from flourishing.
And because they would allow smaller investments in private companies to be made almost as easily as into public stocks, they would address one of the biggest challenges of the Main Street investor –how to get pieces of the best deals.
Quite simply, the result would be more investors getting more of what they want - liquid, high performing equity investments.
Now what could be better than that?
So congress pass these bills!
Written by Jay Turo on Monday, September 12, 2011
Last week, I had the pleasure of speaking at Boyan Josic’s Daily Deal Media Conference in Chicago.
Our topics were the growth and fundraising environment in the "daily deal" sector - which today happens to be both one of the hottest and one of the most maligned technology investment sectors in the world.
While I am by no means an expert in the space, I know serious, talented entrepreneurs when I see them, and Boyan’s conference was chock full of the kind of creative high IQ and high “EQ” people that smart investors love to back.
They ranged from Brian Lent, Chairman and CTO of Medio.com, an Accel Partners backed real-time mobile, predictive analytics solutions provider, to Jim Brown, Vice President of Business development at Admeris, a Toronto-based best of breed "cloud-based" mobile commerce payments provider, to Mark Donahue, CEO of TripAlertz.com, a leading travel - focused daily deal site.
And then there were the conference organizers themselves - Boyan Josic and his executive partners - Martin Tibbits and Joe Walker. While they don’t “come” from the daily deals industry (but really who does?), man do they possess so many of the great entrepreneurial skills that make this country great.
What I admire especially about them is their visceral understanding of the connection between technology, the customer experience, and making money.
Now, it was only by coincidence that the conference was held in President Obama's Chicago home town. And it was an even greater coincidence that I ended up watching part of his “jobs” speech at the same hotel where many of his 2008 presidential campaign events were held.
And by golly was the contrast stark between the energy of our President and his fellow Washington suits and that of the action hero entrepreneurs at the conference.
While Boyan and his merry cast were invigorated and hopeful as to the power of micro-innovation, small business hustle and just good old-fashioned greed as actually effective levers of real job creation, listening to the President drone on about "infrastructure" and "common cause" was like a time warp.
Heck, I was almost waiting for him to start talking about the Tennessee Valley Authority and the Works Progress Administration and about how the only thing we have to fear is fear itself!
It felt like a liberal arts professor giving an economics lecture that is just off key because it is so obvious that the person speaking is talking about something they have never actually done themselves.
Luckily for me, the conference continued on the morning after the President's speech, and the deflation I experienced from it was quickly replaced by that happy adrenaline I always feel around people passionate in their entrepreneurial bubble.
I find that the best of them possess that delicate balance between starry-eyed idealism and cold-blooded-we're-going-to-make-money-darn-it-now-and-God-help-anyone-who-stands-in-our-way.
Really now, isn’t that the entrepreneurial change we can all believe in?
As opposed to the President’s unfathomable, Leviathan spending proposals - this latest $450 Billion incarnation is greater than the market capitalization of Apple - the entrepreneur's goals were human-sized.
Hire a programmer here, a freelance public relations staffer there. Book a plane ticket or two to see a prospective partner, and maybe while doing so buy a new laptop or tablet to better communicate the proposed strategic synergies.
Small decisions, little things.
But in their tens of hundreds of thousands aggregate, well, these are the decisions that are the making of a vibrant, prosperous, and dignified entrepreneurial society.
And decisions that create the kind of energy that all of the attendees shared at Boyan’s conference last week.
Not a profound and histrionic energy like that of a politician scrambling for relevancy and votes, but an earthy and common sense energy of entrepreneurs out to change the world one small pebble, one daily deal at a time.
Written by Jay Turo on Tuesday, September 6, 2011
Over the last two weeks, I have had the good fortune to sit down personally with both the current mayor of Los Angeles, Antonio Villaraigosa, and the city’s former mayor, Richard Riordan.
The separate meetings were under different circumstances – a roundtable discussion with Mayor Villaraigosa regarding reforming the much reviled Los Angeles city gross receipts tax - and with former Mayor Riordan in a far more casual setting at “Bruin Woods,” a family retreat at Lake Arrowhead.
Both discussions were candid and spirited.
While I don't agree with much of Mr. Villaraigosa’s politics nor his tendencies toward self-aggrandizement, I was impressed with the fact that even though he has spent most of his career in the public sector, he had a good understanding of the local tax and regulatory considerations that either contribute to or distract from a city’s business and job creation climate.
At a minimum, he was empathetically aware of the massively negative social impact of private employers leaving the city for other locales with more favorable business climates.
And as New York Mayor Michael Bloomberg has noted, it is at the “big city” level, far more so than at state capitals and in Washington, where the real work of public - private business partnership is being done.
This is because mayors face daily the intercity competition for the people and capital that pay the taxes that fund their governments.
This competition is fought on fronts including public safety (and both LA Mayors pointed out that city crime levels are the lowest they’ve been since the 1950’s), infrastructure, regulation, and tax policy.
Now the really GREAT thing is that on all of these fronts and more, local Democrats and Republicans are in agreement that pro-business policies are no longer an ideological choice, but a necessity for basic 21st Century relevance.
You see, because just like in the technology industry where decades of high efficiency competition have brought the cost of computers down over 99% in real terms, so too are market forces working their “tough love” magic on governments the world over.
So ignore the "it bleeds, it leads" media.
Ignore the side show that is politics as it is presented in our Drudge Report and our Huffington Post age.
The real game in government and politics these days is happening well below the radar.
It is happening in tens of thousands of little innovations, little loosenings, little efficiencies that politicians and technocrats are implementing daily.
And it doesn’t matter whether they want to make these changes or not.
They HAVE to because if they don't people and capital will just vote with their feet and leave.
To less regulatory onerous pastures, to lower tax seas.
This is great cause for cheer and enthusiasm for entrepreneurs and executives looking to start and grow businesses.
So now…what are you waiting for?
Written by Jay Turo on Monday, August 15, 2011
“After all, the chief business of the American people is business. They are profoundly concerned with producing, buying, selling, investing, and prospering in the world."
- Calvin Coolidge, 30th President of the United States
What if we asked Calvin Coolidge - old silent Cal - with his early 20th Century common sense and puritan ethic, for his take on current affairs?
What would he say about inflation? About risk-taking in today’s environment?
First of all, I think he would find it obvious that the combination of large budget deficits, trade deficits, and the Federal Reserve’s stated commitment to keep interest rates low makes the steady erosion of the purchasing power of the U.S. dollar inevitable.
He would say that this will be very bad for the American worker, who will feel the double squeeze of both stagnant wages and a shrinking dollar.
He would probably also say that this coming inflation will be extremely challenging for businesses with little pricing power, and ones trapped in downward cycles of commoditization and relentless margin pressures.
But Cal - living in a time of opportunism and watching fortunes being made all around him like never before in history – would probably also see that for the vast majority of US businesses that are services and exports based, inflationary conditions can be advantageous.
Why? Because the best managed of them will be able to control their input costs (labor, rents) while adjusting prices upward.
How about if we asked old Cal about the stock market?
Remember, he presided over one of the greatest bull markets in history, where stock prices rose over 380% during his time in office.
I think he would channel the famous “outrunning the bear” parable:
Two campers are walking through the forest when suddenly they encounter a grizzly bear. The bear rears up on his hind legs and lets out a terrifying roar. Both campers are frozen in their tracks.
The first camper whispers, "I'm sure glad I wore my running shoes today.” “It doesn't matter what kind of running shoes you're wearing you're not going to outrun that bear,” replies the second.
“I don't have to outrun the bear. I just have to outrun you,” he answers.
This “last man standing” wisdom would suggest to Cal that stocks will do well simply because the various alternatives are so much less attractive.
Starting with cash and treasuries, Cal would probably see that they both suffer from the double whammy of negative real return and serious principal risk as at anytime the issuer - the US government - can just get up and print away their value (unlike in Cal’s time, by the way).
How about gold? How would Calvin Coolidge - almost the comically stereotypical crotchety old-timer - view gold as an actual investment?
Well, he would probably say that its recent historic price run is directly related to the sheer terror that a wide swath of the public has toward their government’s monetary policies.
But Cal’s sturdy early 20th Century optimism would frown on the defeatism and pessimism that investing in gold represents.
No, as he believed above all that the proper business of America was business, he would in all likelihood see the business of investing as mostly involving stocks and bonds of operating companies.
Of the two, he probably would be partial to stocks. Remember, he presided over one of the great bull markets in American history.
And as a sturdy and self-confident New Englander of his age, he might say that if you're going to invest, then invest and take your swings for the 2, 3, 5, and 10 bagger-potential and beyond that only stocks provide.
So if he lived in our present age, would Calvin Coolidge – a man of the early 20th Century - think that we have a mostly bumpy and discouraging road ahead?
Silent old Cal would see the great opportunities abounding in our technological and global age.
And he would probably mostly counsel for government to just leave businessmen and women alone to pursue and profit from it.
Written by Jay Turo on Monday, August 8, 2011
This week’s “Why bother with optimism when fear and gloom sell so much better?” shouted from all media all the time was Standard and Poor’s downgrading of the United States Government’s credit rating from AAA to AA+.
This comes after the country and the world were subjected to the debt ceiling doomsday “debate,” which after the predictable hue and cry ended mostly well – predictably.
Now, the good news is that I know that I am not the only one that:
a) Finds the weekly Chicken Little dramas tiresome to say the least; and,
b) While I am concerned that the daily avalanche of negativity runs the serious risk of becoming self-fulfilling, well just like there's been shown to be little correlation between violent video games and violent behavior, so too does the serious entrepreneur, the effective executive see the news as the sideshow that it really is; and,
c) Far from the end being near, the real truth is that we are at the beginning of a global technology - fueled boom the likes of which has never been seen before.
I mean is it really news that the United States Government has a debt problem?
I may be dating myself, but the first presidential election I remember well was 1984.
The most famous moment of it was Democratic candidate Walter Mondale stating emphatically in a nationally televised debate that he would raise taxes to address the nation's run away budget deficit.
That was 27 years ago. Yet progress has marched on.
And the reason it does is so obvious - or maybe because it is so uplifting that it isn’t considered news - is that while yes the country has a lot of debt, it has 10 times, 100 times as many assets!
According to the Federal Reserve’s conservative counting, domestic financial assets totaled $131 trillion, or more than 9 times as much as the outstanding governmental debt.
That is an impressive number for sure, but in my view it vastly understates the true count of national assets.
These include the physical - the "sea to shining sea” geographic expanse of the nation.
And the corporate, the millions of enterprises big and small with their earnings and innovation power for as far as the eye can see.
But by far America’s biggest asset - one worth so many more multiples that its debts - is the interconnected force that is its people and its culture.
Even at this low moment in national spirit and pride, still the enterprising and entrepreneurial and innovation juggernaut that is the American workforce is beyond impressive.
Forget for a moment how it rates competitively - and would you really trade the U.S. workforce in aggregate for that of any other country in the world?
Just reflect on its unique - and to be protected at all costs for the incredibly precious asset that it is - ability to regenerate itself almost daily via attracting talented and hard-working immigrants from all over the world.
Reflect on its on its fiercely independent and individualistic streaks that foster cultures of creativity and innovation that is by orders of magnitude the best in the history of the world.
And reflect on the fact that Americans for the first time in history can see clearly and instantly through the miracle of the Internet exactly where they are falling behind and why. AND because of the power of these same distributed, on demand technologies change for the better can happen faster than ever before.
So, sure, America has a lot of debt. So what?
In the grand scheme of the assets and innovation and earnings power of the nation as a whole, it is a very manageable sum.
So channeling the great Peter Drucker, let's all focus a lot more on opportunities and lot less on problems.
It is good for the soul. It is good for the psyche.
And most importantly, when it comes to the real balance of assets and liabilities in this great nation of ours, it also happens to be the truth.
Written by Jay Turo on Friday, July 29, 2011
To register, click here: https://www2.gotomeeting.com/register/194204291
e-Commerce companies spend over $2B annually on e-commerce technologies and yet average less than 3% conversion rates.
It is universally agreed that content personalization – showing the customer the most timely and relevant information for them – is the holy grail that greatly increases low conversions.
By example, Dell Computer has recently rolled out a pilot program built around dynamic web page personalization that has improved their conversions between 30% and 70%.
How did they do it?
And what does web personalization mean for the rest of us?
For the burgeoning world of mobile commerce?
A Dynamic Panel Discussion
On Thursday, August 4th, I am very excited to be moderating a high-powered panel discussion on the future of web personalization and the brave new world of 21st century commerce and retailing.
Our panelists are:
• Mr. Richard Marcus, Former Chairman and CEO of the 41 store luxury retailer Neiman Marcus
• Mr. Chris Ratcliffe, Executive Director of Global Messaging and Marketing Programs at Dell Computer
• Mr. Mark Nagaitis, President, CEO and Co-Founder of 7 Billion People, Inc., developers of the world’s leading dynamic web personalization technology
Limited Attendance by Invitation Only
To allow for quality audience interaction, we are limiting attendance to the first 35 registrants.
So sign up right away to attend via the link below:
Written by Jay Turo on Monday, July 25, 2011
It's hard to say which is more unimpressive - the Washington debt ceiling “debate” or the media's breathless “end is near” coverage of it.
I guess the media gets a bit more of a pass, as after all, they are running a business and know that “news” that preys on anxieties or fears - for better or for worse - just sells better than tales of progress and achievement.
For what it is worth, I will throw my entrepreneurial two cents into the hat and predict unequivocally that August 2nd - the so called debt ceiling doomsday - will come and go with barely a whimper.
Well, that is not exactly correct. Given that the US is a $14 trillion economy - over the next seven "countdown days" - approximately $270 billion of new economic output will be generated.
Which, for those of you counting at home, about equals the combined annual output of Amazon, American Express, Apple, DuPont, Goldman Sachs, Google, Southwest, and Time Warner,with their 560,000 employees.
Oh yes, in the next week also, approximately 125,000 new businesses will be started.
AND approximately 153 million Americans will go to their jobs, reflecting the nation’s over 90% employment rate.
Perhaps most excitingly but not counted in the bludgeon of debt and unemployment statistics, over the next seven days countless millions of idea sessions will occur in conference rooms, around cubicles, at the coffee shop, while lying in bed, or in the shower….
…which in turn will generate hundreds of thousands of new sales and marketing strategies, new operational efficiencies, new technology innovations, and new “go global” initiatives led by entrepreneurs and executives across this great land.
This is the real story of the next seven days.
And it will remain so for the seven days after August 2nd too.
Sure the country has too much debt.
Sure, our political system is maddeningly frustrating..
But for every one tale of woe you can tell, I can tell 10, 100, 1,000 tales of possibility and inspiration.
Of businesses striving, growing, prospering.
Of yes, government getting better – delivering services smarter, leaner, more effectively.
Of breakthroughs in technologies and efficiencies in our healthcare system, that ALONE can solve half and maybe more of the country’s debt challenges.
Of invention quickening at yes - a sometimes scary and unpredictable pace - but one that only the most confirmed pessimists among us would say is for more ill than good.
So watch, if you like, the Washington melodrama this week.
It is pretty good theater, I guess.
But don't let it distract or discourage you from the real story – that this 21st century of ours will remain the best time of all time to be alive.
And that America is still the best, most opportunity filled place to live it.
Don't let your newspaper or your TV or your radio tell you otherwise.
Or your politicians.
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