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How to Start a Restaurant: Opening Your Restaurant
This article provides tips on how to start a restaurant.
Restaurants have a lot of moving parts and these parts must move together to succeed. Here are a three best practices to keep in mind when evaluating how your business should work on a day-to-day basis.
When Starting a Restaurant, Always Focus on Customer Service
It is important to keep in mind that at the end of the day, it is paramount that customers leave satisfied. Catering to the needs of customers creates repeat business and increases the reach of word-of-mouth promotion, which may be especially vital if you operate in a tight-knit, well connected community. Be clear in your expectations for how staff will treat customers and model this behavior yourself.
Furthermore, even the best planned customer service will fail from time to time. For example, when business is brisk, a table may wait too long or an order may be mixed up. Successful customer service plans include service recovery plans which details how customers are to be treated when service fails to live up to the restaurant's standards. For example, if customers are waiting too long you might send over a couple of drinks on the house. Losing a couple of bucks means very little compared with the risk of losing not only those customers but friends they could have referred to the restaurant.
Human Resources Tips for Opening a Restaurant
In order to foster an environment conducive to excellent customer service, it is best to invest in people who share your business's mindset, even if they lack knowledge. Some applicants may have tons of experience and even understand the way your business operates, but if they consistently disregard the customer's needs then they are worthless. It is better to hire and train someone with the right mindset in the first place as mindset is harder to teach than job skills.
Consistency is Key When Starting a Restaurant Business
As your establishment begins to create its reputation within a community, repeat business will become increasingly more important to your growth and success. To this end, customers will expect to have the same level of customer service and quality in food that they had the last time they came to your restaurant. To achieve this objective, make sure that all staff is well trained with the same understanding of restaurant protocol and make it known that high-quality customer service is always expected. Furthermore, seek standardized recipes in order to streamline the process serving process as well as insure consistent taste and presentation.
When opening a restaurant, always keep in mind that restaurants are customer service businesses at the core. Insuring that you have competent staff that will provide this high-quality customer service and reward you in the long-run with repeat business and a positive reputation within the community.
The first step to starting a restaurant is to develop your restaurant business plan
. Growthink provides products and services to help you develop a professional business plan and turn your dream into reality.
Download Our Restaurant Business Plan Template!
If you want to create your own business plan quickly and easily, we now offer a restaurant business plan template
that allows you to develop a professional business plan in hours or days, not weeks or months.
Visit this link to learn more: http://www.growthink.com/sector/restaurant-business-plan-template
OR, We Can Develop Your Plan For You
Our professional business plan writers can create your entire business plan for you. We will make sure your business plan is sound and ready for investors so you can continue to focus on running your business. Over the past decade, we have created business plans for hundreds of restaurants.
To speak with a Growthink business plan consultant, call 800-506-5728 or complete the form below.
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